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March 26, 2020 – On March 19th, TerraSource issued a letter to our customers regarding the status of our business. We confirmed we are still operating and are committed to delivering customer orders and fulfilling our service obligations. We are also working hard to ensure the health and safety of our associates and our communities.
Since that communication, numerous US states and localities have issued Stay at Home orders to minimize the number of employees who are allowed to leave their homes to work onsite at a business location. Some of our customers have asked whether such orders may impact our company and, by extension, our ability to service their business. We want to address those concerns directly with this update.
TerraSource supports Critical and Essential Infrastructure businesses
Many of the Stay at Home orders identify noted exceptions, namely work performed by and for “Critical and Essential Infrastructure” companies, as defined by the CISA division of the US Department of Homeland Security, issued on March 19, 2020 (“CISA Guidance”). This classification identifies certain industries as essential to the well-being of society, and any disruption in the work being done by these industries would negatively impact the safety and health of the broader population.
Many of the industries and functions CISA defines as critical and essential are ones to which TerraSource provides direct and vital manufacturing equipment and maintenance support, including forest products, food and agricultural products, energy, minerals, and chemicals. TerraSource considers itself a key contributor in ensuring critical and essential businesses continue to function in as productive a fashion as possible, and we are working hard to meet these obligations.
Guidance on prioritizing and supporting customer orders
We need your assistance to prioritize orders that also support essential business, as defined by CISA guidance. If you identify your business as an essential critical infrastructure business under this guidance, please include the essential critical infrastructure definition applicable to your company when you place an order. Stating this information up front helps minimize the possibility of delays in processing your order.
As mentioned in our previous communications, TerraSource is following the guidance of international health authorities and making sure we put in place recommended processes to prevent the spread of the virus and support the ongoing well-being of our employees, vendors and customers. We know you are dealing with these same health issues in your business, and we ask for your support in helping implement the necessary precautions recommended by the US Center for Disease Control (CDC).
We are honored to be your partner and are committed to helping you succeed during these challenging times. If there is anything TerraSource can do to help your business, please don’t hesitate to contact us.
President & CFO
March 19, 2020 – With a growing number of communities and businesses impacted by the coronavirus (COVID-19), I wanted to let you know that TerraSource is still operating at this time and is committed to remaining a trusted partner for our customers. Even though we find ourselves facing challenges, TerraSource is driven to fulfill our obligations to customers. TerraSource remains equally committed to the health and safety of our own team, as well as the communities in which we live and operate.
We are constantly evaluating our operations and supply chain to keep up with a dynamic marketplace and are continuing to work hard to deliver our products and services in as timely a fashion as possible. TerraSource has a Contingency Planning Team working to ensure we have plans in place that will allow us to continue to operate effectively, provide quality products and support your needs.
In addition, TerraSource is following the guidance of international health authorities and making sure we put in place the recommended processes to prevent the spread of the virus and support the ongoing well-being of our employees, vendors and customers. We’ve implemented additional hand sanitizing stations at our facilities, more stringent cleaning practices, travel restrictions, and social distancing practices, among other things. We are also following the recommended guidelines for testing and quarantine in the event that any of our associates are exposed to or exhibit symptoms of COVID-19.
To help prevent the spread of the virus, our sales professionals and field service staff will be practicing social distancing, as well as refraining from shaking hands. We know you are dealing with these same health issues in your business and ask for your support in helping protect our associates and other business partners by taking the necessary precautions recommended by the US Center for Disease Control (CDC).
All of our actions are from a mindset of prevention – not panic. While there are many unknowns on the near horizon, I am confident we are prepared to continue serving you and the needs of your business. We are honored to be partnering with you, and I look forward to any additional assistance I can provide you to help your business succeed in these challenging times.
President and CFO, TerraSource Global