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Customer Service

TerraSource Global’s expanded, global customer service team is dedicated to helping ensure your business-critical machinery is performing at its best, with minimal downtime. Whether you need expert service, replacement parts, new equipment or application assessment and recommendations, contact our customer service team toll-free at 855-483-7721 or by email at customer.service@terrasource.com. The team will be able to quickly answer your questions or put you in touch with the appropriate engineering, technical or field services representative nearest you.

Our customer service team can help you with subjects including, technical support, engineering, testing, repair, refurbishing, operation training, training, safety review, calibration, application review, start-up assistance, installation support, maintenance training, research and development and more. Click here to learn more about additional benefits of partnering with TerraSource Global.

Not only will we be able to fully support any requirements you have with new or existing equipment from our Gundlach Crushers, Jeffrey Rader or Pennsylvania Crusher flagship brands, but we can also handle most inquiries about our older legacy brands such as BMH Wood Technology, Celcotec, Consilium-Babcock, Miller Hofft and Retec.

Field Service

We have a large team of highly-skilled field-service consultants to provide troubleshooting and repair services as needed, whether it is on your site or at our repair facility. Our field service consultants are available to schedule a time to come to your facility to inspect your system and offer suggestions on upgrades or new configurations to improve your operations. They are also available to supervise your installation and train your staff on the operation and maintenance of your equipment. Click here to learn more about additional benefits of partnering with TerraSource Global.

For existing customers, we offer our popular Service First Program, which offers regularly scheduled inspections and application assessments to anticipate your needs and help keep your operations running at top performance levels.